I step into complex workflows, identify what's not working, and build the structure and relationships to get people and projects back on track. My background spans healthcare, education, and technical production — but my constant has always been helping teams work better, communicate better, and deliver on time.
Hands-on proficiency with the tools, systems, and frameworks that drive operations across healthcare, education, and production environments.
Selected areas of work — each representing a distinct environment with its own stakeholders, compliance requirements, and delivery pressures.
Led cross-functional process improvement initiatives across 50+ hospital units — covering patient identification, hand hygiene, patient experience, unit leadership, and sepsis CMS Sep-1 compliance. Set program KPIs, defined measurement approaches, and drove delivery through clear accountability and stakeholder alignment.
Designed and executed a year-long, multi-channel education campaign on Patient Identification reaching 48K+ employees health system-wide. Produced articles, signage, and digital materials; coordinated marketing partners; and managed vendors and budget across events and rollout.
Managed operations for an online resident-education platform — 365 programs, 18K+ users, 90%+ retention. Drove 4x enrollment growth by building a marketing and enablement system covering training materials, webinars, and onboarding improvements. Produced training modules and built repeatable procedures for enrollment, reporting, and user support.
Managed educational and community outreach programs including a six-credit service-learning course and a monthly public health education series. Coordinated multidisciplinary teams, contributing to ~80% in budget savings and cutting application-to-placement time by ~50%. Directed end-to-end event operations: staffing, speakers, marketing, scheduling, and vendor coordination.
Delivered deadline-driven production programs across major networks, managing end-to-end workflows from scheduling through delivery. Supervised local and national teams of 30+, driving a 60% increase in on-time delivery and maintaining alignment across field, post-production, and network management. Produced, directed, and edited original content for network websites and social platforms.
Managed end-to-end publication workflows from manuscript through print and digital distribution — coordinating authors, editors, designers, and production vendors across concurrent titles. Maintained editorial calendars, tracked milestones, and ensured on-time delivery at every stage of the pipeline.
I take projects from initiation to completion — keeping stakeholders informed, resources well-used, and deliverables landing on time and within budget.
I start by getting clear on scope, stakeholders, and success criteria. Everyone who needs to be at the table is identified early, roles are defined, and we establish a shared understanding of what done looks like before work begins.
I build realistic timelines, identify the right people and resources for each workstream, and develop a communication plan so stakeholders know how and when they'll hear from me. Plans are built to be used — not filed away.
I drive work forward, remove blockers, and keep stakeholders consistently apprised of progress, changes, and decisions. Regular status reports, progress presentations, and timely escalation mean no one is caught off guard.
Deliverables land on time and within — or under — budget. I close projects with intention: capturing what worked, what didn't, and how to do it better next time. Every project is an opportunity to improve the process for the one that follows.
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